Thursday, 21 February 2013

A small request for bug triagers

Anyone who is subscribed to Planet Ubuntu will undoubtedly know that I lead the One Hundred Paper Cuts project, a project to identify and fix the minor annoyances that trouble the users of Ubuntu's core apps. One of the things we need in order to sustain our work is a constant stream of new bug reports to look at, approximately 50-100 per month if we're to have enough to work on in the next cycle.

The Global Jam is coming up in just over a week, and if you decide to work on bug triaging then, or are just working on bug triaging in general, then it would be fantastic if you could forward any potential paper cuts to us. You can find out how to do that here.

But how to you know if a bug is possibly a paper cut? There are a few guidelines you can use to figure that out:
  • Is it in a graphical application distributed on the Ubuntu Desktop CD?
  • Is it reproducible?
  • Is the average likely to user encounter it on a regular basis?
  • Is it annoying?
  • Does it appear easy to fix?
If is satisfies all of these point, then send it out way. If you're not sure, then send it anyway and we'll deal with it. These are guidelines more than actual rules and in the end, it all comes down to common sense. If you want to know more, or have any questions, then you can contact the team on our Launchpad mailing list.